- To perform high-quality repair at a fair price.
- To give the customer a price estimate for work to be performed.
- To use only proven high-quality merchandise.
- To employ the best skilled technicians obtainable.
- To furnish an itemized invoice. Replaced parts may be inspected upon request.
- To have a sense of personal obligation to each individual customer.
- To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.
- To furnish or post copies of any warranties covering parts or services.
- To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
- To follow state regulations.
- To notify the customer if appointments or completion promises cannot be kept.
- To exercise reasonable care for the customer's property while in our possession.
- To maintain a system for fair settlement of customer's concerns
I've lived here in Oscoda for a little while and the service and prices I get with auto value is pretty impressive. I usually am able to order any part and it's here tomorrow. Some prices are a little high but I drive a Toyota, So everywhere is expensive. Most of the times that I go into auto value I get what I'm needing. They are always willing to help me find parts and they always double check for me as well! That's awesome. Small town good auto store. They have a very friendly staff that as soon as you get there they are willing to help you.Kyle K.
We were from out of town, had truck trouble, and needed to still drive 3 hours to get home. These guys quickly saw and diagnosed the problem. They were super friendly and helpful!Andrea B.
Great people, They have been working on our vehicles for years, quick and good service, solid 5 starsBecky D.
I blew a heater core hose on our way to our cottage in Oscoda, although they had appointment's set up for that Monday they were able to fit me in and get me out in less than an hour at a great price! Fast and professional! Thanks Guys!!Damon P.
They beat all the prices around when my head gasket went on my saturn they helped me get everything I needed at a decent price. The atmosphere there is very welcoming I highly recommend this place. They price Match too!Karl S.